All orders received and estimates accepted will be on the basis of our trading conditions and any contract between us will be deemed to include them whether by specific reference or not. Acceptance of our estimate will deem acceptance of our terms and conditions which are as follows:

1.  The estimate is valid for 30 days from the date of issue after which we reserve the right of withdrawal or modification.

2.    Reports are prepared on the visible evidence and use of electronic moisture meters subject to the restrictions and limitations of the survey.  Where further investigation is required this will only be carried out at the client’s instruction.

3.    Whilst every effort is made to ensure that the specification in the estimate is correct, we reserve the right to make modifications to this on site when unforeseen circumstances arise.  Wherever the client gives instructions involving changes in the work this may constitute additional costs for which an extra fee will be charged. Reinstatement works are based on replacement items being like for like as close as possible using materials available from local suppliers. Replacement plaster thickness is based on standard plaster thickness up to 14mm with additional dubbing out being charged accordingly.

4.    The advice and recommendations given in our reports are intended for the exclusive use of our own company and personnel.  We will not accept liability for any claims arising out of the use by other parties of the information contained therein.

5.    A C.O.S.H.H. Risk Assessment will be carried out prior to the contract commencing.  Information from, and co-operation with the client will be necessary to produce a valid assessment. The client will be responsible for compliance with the C.O.S.H.H. Risk Assessment and safety signs.

6.    All invoices are payable in full within 7 days of date of invoice.  A guarantee will not be issued until payment has been received.  Where stage payments have been agreed in advance these will be paid at the completion of each stage.

7.    The Client is required to notify the Company of arrangements for its Operatives to obtain access to the premises.  Any time lost through failure to make such arrangements will be charged extra.

8.    Except where occasioned by the negligence of the Company or its servants the Company accepts no liability for accidental loss, damage or injury to the premises to be treated or any adjoining premises, or the contents of any such premises, or to any persons, or to any animal or plant life therein, or for any nuisance caused to the Owners or Occupiers of any such premises and the Client shall release and indemnify the Company from and against all claims arising from such loss, damage or injury as aforesaid.  In no circumstances does the Company accept liability for the following:-

a.    The Company will take every precaution to prevent the staining of ceilings, etc. but should such stains arise from the need to give timbers adequate treatment no liability is implied or accepted by the Company.

b.    Any damage to the ceiling structure, whether or not the roof space, in which the Company’s staff is to work, where it is structurally in a weakened condition, through insect or fungal attacks, or for any other cause. 

c.    Damage to the electrical wiring which has become apparent, or been sustained in the building, or buildings, in the course of the treatment.

d.    Damage to floor boarding in treatment areas, although every reasonable care will be taken.

e.    Collapse of insecure brickwork during the Company’s work, if due to the collapse of insecure brickwork or to irregular bonding of the brickwork, or any other cause, the additional unforeseen work found to be necessary will be charged extra.

f.     The Client is advised to remove from the premises any liquids or foodstuffs liable to contamination during the course of treatment, not to replace carpets or floor coverings until the solvent has evaporated, not to lay “vinyl” floor coverings on floors that have been treated without first obtaining the floor covering manufacturers recommendations.

g.    Defects which are found in the plumbing.  If during the course of our work any unforeseen defects are noted to the plumbing, the Client will be advised and any repairs charged extra.

9.  Electricity supply, on normal voltage, is to be available to the Contractor during normal working hours, without charge. If a generator has to be hired by us, the cost of it’s hire and collection  will be added to the final account.

10.     Estimates are accepted subject to the above conditions.  No alteration to these conditions will be accepted without written confirmation.

11.         Any complaint relating to work invoiced should be forwarded in writing within 7 days of the original invoice date. No claim for damage can be accepted after this time.

12.     Please note that due to the life cycle of wood boring insects; re-treatments will not be carried out during the residual fly-out period.

13.         For any claims against the Guarantee(s) issued, the Company reserve the right to charge a call-out fee.  This amount would be reimbursed if re-infestation has occurred.

14.         The guarantee remains valid regardless of ownership.  If re-assignment is required a fee will be charged.

15.         The property is to be kept in a reasonable state of maintenance and repair.  Areas of treated timber must be free from moisture penetration.

16.         Guarantees may be invalidated if recommendations in conjunction with the original, or subsequent reports, have not been complied with.

17.         Copies of guarantees and searches for guarantees are available subject to an administration fee.

COST OF ESTIMATES & SURVEYS 

All estimates are issued free provided the person or company requesting the estimate is the property owner or the owners agent. We will charge for an estimate requested by a prospective purchaser of a property (this charge will be refunded if the property is purchased and the works awarded to us). Estimates will contain basic information relating to the works. A full survey report can be provided at the estimate stage and a charge will be made for this report. It should be noted that the nature of remedial works makes it almost impossible for us to provide a firm quotation for any works (except DPC injection) and all estimates are based on our surveyors findings during the survey. Any additional works carried out will be charged for at our standard day works rate.

ACCEPTANCE OF ESTIMATE

We reserve the right to withdraw our estimate, even if accepted, at any time until commencement of work. Acceptance of our estimate does not guarantee a specific start date. All start dates are negotiable and subject to change. While we can intimate completion dates, we do not guarantee that all works will be finished by the date given. We accept no responsibility for late completion of any works. It is the clients responsibility to ensure that any required planning consent or building warrant is in place prior to the start of the works.  Deposits may be requested to cover initial supply of materials. Acceptance of our quotation/estimate is acceptance of our terms and conditions. The contract shall be between Lowland Timber Preservation Limited and the person/company instructing the works.

PAYMENT

All accounts are due on receipt of invoice and always within 7 days, unless otherwise negotiated. Interest on overdue accounts will be charged at a rate of 5% per month above Royal Bank of Scotland base rate. All legal and professional fees and charges incurred in the collection of overdue accounts will be charged. Charges for reminders may be applied at our discretion and are subject to a minimum fee of £10.00 per correspondence. Reminder will be sent from one month after invoice date and weekly thereafter. Complaints/disputed items should be notified in writing to our office within 7 days from receipt of invoice. Requests for interim payments may be made for larger priced contracts. We will generally produce an invoice when an approximate value of £1,500.00 of work has been carried out. We reserve the right to withdraw our labour until interim payments have been made.

AGENTS & MAIN CONTRACTORS: When work is carried out via an agent or main contractor, our payment terms remain as detailed above. It is the agent or main contractors responsibility to ensure funds are in place to settle our accounts within the stated terms (unless extended terms have been negotiated prior to works commencing). Interest and charges will be applied as above starting one calendar month from date of invoice. Please note that if a retention is applied by the main contractor, we are unable to process any guarantee(s) until the retention is paid for in full.

INSURANCE & GRANT WORK: If all or part of the account is to be settled by your (or a third party) insurance company, this does not change our due date unless payment is to be made direct to us by the insurance company. Delays in payments from your insurance company cannot be passed on to us and payment of the account is not subject to receipt of insurance company cheques. These terms also apply to local authority grants.

RETENTION OF TITLE AND ISSUE OF GUARANTEES

The ownership of the goods and materials supplied shall remain the property of Lowland Timber Preservation Limited until all relative invoices are paid in full. We will not issue any guarantees until all works have been paid for in full.

 OUR COMMITMENT AND GUARANTEE

All works will be carried out by experienced operatives and covered by Public Liability Insurance. We can offer a range of guarantees to cover all works. Our own company guarantee is issued free of charge. Protected guarantees are issued by our chemical provider and are charged pro-rata to the cost of the works.

DISCLAIMER

All advice and recommendations for eradication of dry rot, woodworm, rising damp, damp penetration and any other condition requiring remedial works given by company employees, surveyors and operatives are based on our experience, training and product data sheets. Lowland Timber Preservation Limited can not be held liable for any failure of remedial works out with the cover contained in our or our chemical suppliers guarantees.

Last updated 27/7/2007